Thursday, October, 9th, 2014 at 12:17 pm by Mike J. Agugliaro
Categories: Management, Marketing Tags: Breakthrough, Business, business mentoring, electrical, HVAC, Key Performance Indicator, KPI, plumbing, Service
Today’s business breakthrough is about KPI. I know you’ve attended a business seminar and people keep throwing out the term KPI, which is key performance indicator, but words are nothing without action and understanding. What does it mean? First off, you do need KPIs. You need to know what the target is you want to get to. Then you need to know the levels of that target. In the KPI system for my business, we [Read More...]
Tuesday, October, 7th, 2014 at 2:37 pm by Mike J. Agugliaro
Categories: Money, Sales Tags: business growth, business mentoring, customer service, electrical, gold medal service, HVAC, plumbing, Service, servicekey
Starting your own HVAC, electrical or plumbing business involves great risk, but there can also be great reward. Most of you are spending hours on your service business, minutes with your family, and are reaping little reward. At ServiceKey, we provide you with the mentorship and tools to overcome the struggles you will face along the way. Through disciplined focus and massive action you can overcome any challenge that comes your way. We’ve outlined the [Read More...]
Tuesday, September, 30th, 2014 at 7:00 am by Mike J. Agugliaro
Categories: Management, Sales Tags: Business, business mentoring, Business Ninja, electrical, HVAC, plumbing, Service
When you started your business, did you think you would be where you are right now? Are you barely making ends meet? Are you spending more time in the truck, than on your business? Do you want your life back? If you answered yes to all those questions, then it is time to start the conversation about how we can make your business and your life better. Through ServiceKey, you receive the tools you need [Read More...]
Thursday, September, 25th, 2014 at 6:31 am by Mike J. Agugliaro
Categories: Customer Service Tags: Business, business mentoring, electrical, HVAC, plumbing, Service
Yes, you just can’t make everybody happy all the time. I mean, sometimes you’re going to make a mistake, there’s going to be a concern, or something is going to come up. So what is the best way to deal with mistakes? A lot of times, I watch customer service reps or managers always try to justify what happened. The fact is that, sometimes, there is no justifying it, and there is no rationalization that [Read More...]
Tuesday, September, 23rd, 2014 at 7:00 am by Mike J. Agugliaro
Categories: Management Tags: Business, business mentoring, electrical, HVAC, mike agugliaro, plumbing, Service, servicekey, success
Your employees can make or break your business. Hiring new talent is one of the hardest jobs a business owner has. Narrowing down a pool of applicants can feel overwhelmingly. The expansion of my $23 million service business, Gold Medal Service, had a lot to do with the quality of my employees. Your employees set the standard, and are usually the first interaction a customer has with your company, so it’s important that it is [Read More...]
Thursday, September, 18th, 2014 at 6:27 am by Mike J. Agugliaro
Categories: Money Tags: Business, business mentoring, electrical, HVAC, plumbing, sales, Service
Here’s something that happens all the time: We are in the summer months or in the winter months, and your business is going really well. Then, all of a sudden, you have a dip. And whoa! The sky is falling! You know there is going to be a spring, winter, summer, and fall. You know that there is probably going to be dips and curves in business. That’s your forecasting. Now how do you forecast? [Read More...]
Thursday, September, 11th, 2014 at 6:24 am by Mike J. Agugliaro
Categories: Customer Service Tags: Business, business mentoring, Business Ninja, domination, Service
Now what is WOW service? I’m always blown away by hypocrites out there today. Always complaining about the level of service at the gas station, the restaurant, at all these places. In service today, it’s really amazing that WOW level of service is pretty extreme. While you’re on the video with me, just think to yourself when was the last time you were blown away by WOW service? Now shouldn’t you say “Yeah, when I [Read More...]
Tuesday, September, 2nd, 2014 at 12:29 pm by Mike J. Agugliaro
Categories: Management Tags: Business, coach, domination, electrical, goals, HVAC, owner, plumbing, sales, Service, success
Success. You dream of it, strive for it, envision it. But what does success mean for your business? Turning that vision into a reality requires laying out the path to success. If you want to see your business skyrocket, you have to set goals. A results driven leader needs to know what results they want to see. If asked what your goals are for your business, do you reply with just, “success”? Do you say [Read More...]
Monday, August, 18th, 2014 at 7:07 pm by Mike J. Agugliaro
Categories: Events Tags: Business, contractor, electrical, free, help, HVAC, plumbing, Service, teleseminar
Register today for a 1 HOUR high content training teleseminar! Going to be driving during the call time? No problem. You can still listen in. Money Making Subject: How to Stop Buyer’s Remorse, Refunds, and Online Complaints Thursday, August 21st || 7:00 p.m. EST I’m also going to share how to manage, control and increase your online reviews. And, to make this event even better, I am going to share strategies on how you can get [Read More...]
Friday, August, 8th, 2014 at 1:09 pm by Mike J. Agugliaro
Categories: Customer Service, Marketing, News Tags: Business, Business Ninja, Core Values, Feature, MSNBC, Service, Your Business
I recently sat down with JJ Ramberg, host of MSNBC’s Your Business, to talk about how we made Gold Medal Service into a successful plumbing and HVAC company, generating more than $23 million in revenue a year. Getting there took a lot of work, and it started with the decision to do business differently. We were struggling. Working 7 days a week, 18 hours a day. The day came, when we knew it was time [Read More...]
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